A Family Tradition of Bold, Fresh Flavor
Food has the power to connect generations. Whether it’s learning family recipes or the intense memories triggered by the flavors and aromas of our childhood.
Food has the power to connect generations. Whether it’s learning family recipes or the intense memories triggered by the flavors and aromas of our childhood.
Thank you for shopping with us! We want you and your pets to be happy with every purchase. If for any reason you are not satisfied, please review our return policy below.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order.
Products must be unused, in their original packaging, and in resalable condition.
For hygiene reasons, certain pet items (e.g., beds, grooming tools, feeding accessories) may not be eligible for return once opened, unless they are defective.
2. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 48 hours of delivery. We will arrange a replacement or a refund after verification. Photos or videos may be required as proof.
3. Non-Returnable Items
Gift cards or digital products.
Personalized or custom-made items.
Clearance or final sale items.
4. Return Process
Contact our customer service team via agskwxlgerf@outlook.com.au with your order number and reason for return.
We will provide you with return instructions and the return address.
The customer is responsible for return shipping costs unless the product is defective or incorrect.
5. Refunds
Refunds will be processed to your original payment method within 5-10 business days after we receive and inspect the returned item.
Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
If you wish to exchange an item, please follow the return process above and place a new order for the desired item.
Contact Us
If you have any questions about our return policy, feel free to contact us at agskwxlgerf@outlook.com.au. Our team is always here to help!
Thank you for choosing our store for your pet supplies! We aim to provide fast, reliable, and secure delivery for every order.
1. Order Processing Time
All orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days
Delivery times may vary depending on your location and the shipping carrier.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location, order weight, and shipping method selected.
Free shipping may be offered for orders over a certain amount during promotions.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package at any time using the link provided.
5. Delays & Exceptions
We are not responsible for delivery delays caused by the shipping carrier, customs inspections, or unforeseen circumstances such as extreme weather.
Please ensure your shipping address is correct to avoid delays or failed deliveries.
6. International Shipping
We offer international delivery to selected countries. Shipping fees and delivery times vary by destination. Please note that international customers are responsible for any applicable customs duties or import taxes.
Contact Us
For any shipping-related inquiries, please contact our customer service at agskwxlgerf@outlook.com.au.
At Pet Store Firenze, we are committed to providing safe, high-quality, and reliable products for your pets. Our manufacturing process follows strict quality control standards to ensure every item meets our expectations — and yours.
1. Product Safety
All materials used in our products are carefully selected to be safe, non-toxic, and pet-friendly. We comply with relevant safety regulations and standards for pet products.
2. Quality Control
Each product goes through multiple inspection stages — from material sourcing to final packaging — to ensure durability, safety, and functionality.
3. Ethical Manufacturing
We work only with trusted manufacturing partners who share our commitment to ethical labor practices, fair wages, and safe working conditions.
4. Sustainability
Whenever possible, we choose eco-friendly materials and sustainable manufacturing processes to minimize environmental impact.
5. Continuous Improvement
We constantly seek customer feedback and work with our suppliers to improve product design, comfort, and safety for pets.
Contact Us
If you have any questions about our manufacturing process or product safety, please contact us at agskwxlgerf@outlook.com.au.